are our policies which we have drawn cosidering the maximum benefits
provided to our valued customers. We request you go through each
carefully and also refer to our FAQs section for more information.
However, if you still have any further queries our doubts in your mind,
please feel free to contact us by phone or email. We shall be glad to
answer your questions.
There is no minimum ordering policy on our
website. You are welcome to place orders for any amount you like.
However, retailers or wholesalers who wish to place large orders are
requested to contact us via email with the exact quantities
required in per design. We shall consider the
enquiries on case by case basis and get back to you with our best
offers. As a general guideline, we automatically give further 10%
discount on the prices displayed on our website for orders that
are 10 pcs or above per design. This quantity is
considered as wholesale. Further discounts can be considered on the
quantities ordered or on the total invoice value.
For customers who wish to place
orders in their own required designs we are obliged to charge for the
initial costs involved in making the master moulds and samples.
Kindly note we do not send any free samples on request. Any required samples have to be paid for.
We usually ship orders within the next working
day after receipt of the payment confirmation from our bank or Paypal.
However, if particular ordered items are not in our stock it will take
up to one week for us process and ship the order. (Usually within next
3-4 days if we are not overloaded with previous orders).
We will always provide you with
the scanned copy of postal / courier receipt or airway bill for your
online tracking convenience.
If the products ordered are of
your own designs, the estimated shipping dates will be informed to you
after you have received and approved the counter samples.
Kindly note we are not liable for any customs clearance delays or seizures at your end.
Payment for all orders placed via our website or
by email confirmation has to be made prior to shipment. We shall not
process the order until we have received payment confirmation from our
bank or Paypal. For large wholesale orders and for our returning
customers we can consider a deposit on case by case basis. However, a
minimum deposit of 50% of the total invoice value has to be made in
advance and the balance prior to shipping of merchandise.
Cancellation / Return / Refund Policy
We always check, clean and
neatly package all our products prior to shipping. However, if you must
return the merchandise after you have received for any reasons, kindly
note this is accepted by us only in the following cases...
a. If the merchandise was damaged when it was delivered to you.
b. If the design was not as per what you had ordered with us.
c. If the specifications were not as per the samples that you had ordered with
us. (in case of your own given designs)
d. If the merchandise was sent to you at a much delayed date as per stated in
our pro forma Invoice. (not calculating the delays caused due to lost parcel in
transit or at customs clearance at your end)
In any of the above cases you
the right to return the merchandise provided you have not worn it and
shipped back to us within a week’s time after receipt.
We reserve the right to replace the merchandise in proper order again or refund the amount at our own discretion.
Should the packet get lost
during transit a complete enquiry has to be made at both the ends and
only if either the shipper or consignee is able to produce a letter from
the postal or courier we will reship the entire order again. Failure to
do so does not bind us in anyway to reship the order. This decision is
at our discretion which will be considered on case by case basis.
If you decide to cancel the
order for any reason after the payment has been made, we reserve the
right to deduct 25% of the invoice value if the merchandise ordered were
from our website. In cases of merchandise that are under production as
per your own required designs, or wholesale orders of our designs, we
reserve the right to decline your cancellation request and will not
refund the payment or deposit made to us. All cancellations will be
Case by case basis at our discretion.
We have very strict policies for all our
client's personal information and order history. Your personal
information is kept very confidential. We do not sell, rent, barter or
trade e-mail addresses. No information is ever distributed to leaked to
any third party under any circumstances. We shall not send you any spam
messages or ask you about your credit card information. You will receive
our newsletters only if you have subscribed for it. You are free to
delete your account at anytime you wish to.
We want your shopping experience to be enjoyable
and secure. The purchase area of our site is secure. This means that
any credit card information you provide to our payment system is
protected by high encryption. With regard to overall security, we use
industry standard state of the art encryption technologies when
transferring and receiving data exchange within our site. The facilities
that house our server are physically secured to protect against loss,
misuse or alteration of all data and information collected.