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Frequently Asked Questions

 
General Queries:

 

Product Information Queries:

 

Cleaning, Caring and storing in your Jewelry Queries:

 

Order Queries:

 

Payment Queries:

 

Shipping Queries:

 

Custom made Jewelry Resizing and Engraving Jewelry Queries:


 

Contact Queries:

 

Drop Shipping Queries:

Affiliated program Queries:

Safe and Security Queries:

 

 

General Queries:


  • How can you offer your unique jewelry at such stunning low prices?
    We are the Silver jewelry manufacturer. Jewelries are made in our own factory. We are also have our own Lapidary for cutting gemstone for our jewelry which makes us our price to stunning low. We have been in this business more than 30 years and in addition to that we have made sub-contract with many other factories which specializing unique products.

  • Do you have a print catalogue we can order from?
    We do have online catalogue and we sent you free on request that you can copy and print it to have your own have your hard copy catalog.
    Retail catalogue
    Wholesale catalogue 1
    Wholesale catalogue 2

  • What do I do if I forget my password?
    If you forget your login password, you can go to the Login Page and click on the Lost Password link and follow the instructions given.

  • How safe is it to shop/pay online in your website?
    Our e-commerce transactions are secured and encrypted with a SSL certificate from Verisign.

  • What is your guarantee and return policy?
    We can provide a Certificate of Authenticity upon request for items of significant value. Your purchase is 100 % Satisfaction Guaranteed. If someone needs to return something we ask that it is returned within 10 days of receipt and in original condition. You will receive a 100 % refund of the price of the item minus a 10 % restocking fee to cover our costs. Return shipping bear by the buyer. Shipping charge will not be refunded.

  • Do you charge sales tax?
    No, we do not charge any sales tax.

  • How about the customs clearance and duty?
    The buyer is responsible for all customs clearance charges and any customs duty and taxes applicable in your country

  • How can I buy from you?
    You can buy from our online store and if you want big quantity or your own specific design, you can contact through our email ID: sales@thaisilverjewelry.net

  • Can I use your jewelry to give as gifts?
    Our jewelry makes an excellent gift. Besides getting it for yourself, you can use them as gifts for any occasion.

  • How do I determine my ring size?
    For ring size information, visit our Ring Size Chart

  • How do I determine my bracelet size?
    The easiest way is to measure your wrist with a tape measure or use a string and then measure the string with a ruler. Add the inside measurement of the bracelet to the opening measurement for total circumference. Bracelets that are adjustable are easiest to fit for size and comfort.

  • How do I know what length necklace / chain to buy?
    See our Necklace Guide for help.
    This guide will help you to choose the right necklace size. Below you can see approximately how each necklace fits. Keep in mind that your body type may make the necklace sit higher or lower depending on your neck size.

    16 inches - Collar
    Our best seller. This classic necklace lies around the base of your neck. Simple on its own or add a pendant for a fashionable look. Best with v-necks and button up shirts.
    18 inches - Princess
    Just below your collarbone. Works best with crew necks and high necklines. You can also wear this jewelry essential as a contrast to low or plunging necklines.
    20 inches - Matinee
    A few inches below your collarbone. A matinee necklace works well for casual or business dress.

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Product Information Queries:
  • What is 925 sterling silver?
    Pure 100% silver looks bright white and is extremely soft. To enhance its beauty and durability, the vast majority of fine silver jewelry is made of sterling silver, which is composed of 92.5% silver and 7.5% copper alloy which endows the jewellery with its required strength. The 925 stamp found on each piece indicates the quality of the silver and its compliance with international standards.

  • Are all of your products sterling silver?
    Yes, if in the description says silver means that is made up of 925 genuine sterling silver. But We do sell other products and base material has clearly mentioned in our product description column.

  • How do I know the purity of my sterling silver jewelry?
    The purity of sterling silver refers to 92.5% of silver in the alloy. In order to confirm the purity, the metal itself has to be sent to a laboratory to be tested. Each and every pieces of our silver jewelry has 925 stamp to assure and guarantee its quality. However, we can issue certificate from reputed Assay silver testing laboratory with additional charges.

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Cleaning, Caring and storing in your Jewelry Queries:
  • How do I clean sterling silver jewelry?
    Usually, it is sufficient to use a jewelry cloth (with two layers of cloths in different colors) that you can buy from our store. Don't use any hard object to clean sterling silver jewelry; even paper towel could scratch the surface. You should rub any dirt off using a jewelry cloth, not fingernails. Silver-dip is another commonly used sterling silver jewelry cleaner, which can also be obtained from a jewelry store. The entire silver jewelry is immersed in the solution for half a minute to a minute and then rinsed with water.
    You can do it by yourself: watch video the demo Click here or copy and paste the below link in your browser:
    http://thaisilverjewelry.net/blog/2011/01/how-to-clean-silver/

  • How do I clean my jewelry?
    Caring and Cleaning Sterling Silver Jewelry

    Never dip any silver jewelry in any kind of commercial cleaning solutions even though it may say that it is for silver jewelry. This is definitely not recommended for any stones.

    We do not recommend cleaning your jewelry with toothpaste and a toothbrush as you will be scratching the silver although dish liquid soap and a soft cloth are okay to use.

    The best way to clean your jewelry is with a professional jewelry polishing cloth. The cloth is treated with cleaning chemicals and not only will the cloth last a long time. Simply rub the part gently with the cloth and you will really be amazed how effective these cloths are!

    You can buy the clothes at Wal-Mart, Target, drugstores, jewelry stores, or at our site.

    It is best to keep your jewelry in a fabric-lined case or a box that has individual compartments. If you cannot do this, keep it in a dry place (bathroom not recommended). Moisture causes silver to tarnish quicker.

  • How do I care for jewelry?
    We highly recommend cleaning your Native American jewelry and silver jewelry with a polishing cloth and storing your jewelry in a jeweler's zip lock bag to prevent tarnish. Soft clothes and tissue may also be used. Your stones should be kept away from harsh chemicals, cleaning detergents and heat. Some stones can be permanently damaged if cleaned in an ultrasonic cleaner: amber, coral, turquoise, lapis, opal, pearl. We have found the best cleaner that is safe for your gemstones to be Hagerty Silversmith's Spray Polish.

    Stones should be occasionally checked. If the stones are loose and wiggle, some simple repairs can be made by the owner. By placing a tiny amount of glue, such as Sobo - polyvinyl acetate emulsion, between the edges of a loosened stone and its bezel will help secure the stone. The edges of the bezel can be gently pressed in around the loosened stone, also, to help tighten the setting. If your stone comes completely out, the stone needs to be reset by an experienced jeweler or silversmith. Avoid excess bending of bracelets and most inlay bracelets can not be stretched or bent. With proper care, you should have a lifetime of enjoyment.

    How can I keep my sterling silver jewellery in good condition?

    " Keeping your jewllery shiny and glistening does not take much effort. We recommend the following:
    " Regularly clean your jewellery with a special cloth (available for purchase at Magnolia branches).
    " We recommend showering with your jewellery on. Soapy running water keeps the jewellery clean and prevents it from blackening.
    " However, swimming in the sea or a swimming pool with your jewellery on is not recommended. Salt water and chlorine can damage silver.
    " Keeping your jewellery in a jewellery box, a closed drawer or a small bag will keep it from blackening and prevent it from getting scratched.
    " Keep jewellery away from chemical substances (including lotions and perfumes) that can damage silver.

  • Where do I store sterling silver jewelry?
    It is very important to store sterling silver jewelry properly when it is not being used.
    If you expect not to wear a certain piece for a long time, put it in an air-tight bag ( a zip lock bag works well)and store it in a drawer.

  • My jewellery is tarnishing; what should I do?
    "Blackening" is a natural process that occurs in silver as a result of oxidation. You may find that in summer your jewellery tarnishes faster due to the acidity of sweat and the humidity in the air. You can clean your jewellery with a special detergent for sterling silver jewellery or with a jewellery cleaning cloth .

  • Can I prevent tarnish from forming?
    You won't necessarily be able to prevent tarnish from forming, but there are a few ways you can significantly delay the formation of tarnish.

    The best way is to wear your sterling silver jewelry frequently. The oils in your skin will "clean" the sterling silver every time you wear a piece.

    The second best way to delay tarnishing is to store sterling silver in an airtight container, preferably with an anti-tarnish strip (a specially formulated material that absorbs moisture). Anti-tarnish strips are available at Aquablue and are included with every sterling silver jewelry purchase.

    While it may not look as pretty, plastic zip-top bags are the best container to use to store your jewelry. A jewelry box with a tight-fitting lid is also a good option.

    I store my jewelry in a kraft jewelry box (like your jewelry purchase from Aquablue comes in) and wear the jewelry frequently. I have not had any of my personal jewelry, which I've had for up to a year, tarnish at all. In fact, it is incredibly shiny with this limited very limited amount of care.

  • What is tarnish, why is my Sterling Silver Tarnishing and how do I take care of it?
    Copper, the other metal often used in Sterling Silver can react with oxygen in the air and can cause tarnishing. To prevent tarnishing, store your Sterling Silver jewelry in airtight bags when not in use. The best way to prevent tarnishing is to wear your Sterling Silver jewelry frequently.
    Pure silver is not susceptible to tarnish. However, the copper that is contained in sterling silver may react to the oxygen in the air and cause sterling silver to tarnish. Perfumes, hair sprays, and profuse sweating can also cause a quicker formation of tarnish. Tarnish can easily be removed with a specially treated polishing cloth (such as the Sunshine cloths available at Aquablue) and the sterling will look brand new again.

    Chains may require a little more work to clean with a polishing cloth. A sterling silver cleaning dip (available at the jewelry counter at retailers such as Target) works very well to clean the nooks and crannies of sterling chains. However, any stones or pieces of the jewelry that have been stamped and then oxidized (darkened) should NEVER be dipped! The stones may be ruined and the darkened areas of stamped pieces will not be dark anymore if these areas are dipped in silver cleaner. Clean those areas of the piece with a Sunshine cloth only!

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Order Queries:
  • Do you have a minimum order?
    No, We accept any quantity from our retail catalog and our retail website, But for wholesale, the minimum order should be at least 20 to 100 pieces depends on its design and price.

  • Can I sell individuals?

    Yes, you can do. Selling to individuals is a great way to supplement Home Party sales. Seeing how great you look in our Jewelry will no doubt have your bank teller, dry cleaner and grocery clerk asking you, "Where did you get that great jewelry?" It's often as easy as that! Ladies love jewelry, and they'll love ordering more from you!

  • I placed an order, can I cancel it?
    Sorry, once an order is placed it cannot be cancelled. When you place the order it goes straight to the fulfillment house and most likely your order would have been packed and sent to you within the same day of your order with payment.

  • I placed an order but I did not get it, what should I do?
    We suggest that you wait at least 4 weeks after you have placed an order. Many times the mail moves slowly through the postal system so chances are that your package was delayed or misrouted. In many instances if the ship to address you gave us is wrong then we should give enough time for the post office to return the package to us. If you have waited 4 weeks and still have not received your package, then please contact us, we will try to solve your problem.


  • Will you notify me when my order is placed and when my order is shipped?
    Yes, you will get emails whenever an order is placed and also when your order is shipped out. Please be sure to input the correct email address at the order page & make sure that our emails do not get tossed in the junk folder. Additionally you should also get the payment receipt from paypal.com or from our credit card processing company.

  • How can I see what items I have ordered so far?

    You simply enter your username and password that you create at the time of registration at our home page login column, it will take to your order history page and there you can find your entire order history and other details.

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Payment Queries:

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Shipping Queries:

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Custom made Jewelry Resizing and Engraving Jewelry Queries:
  • How about engraving and resizing?
    Yes, we can do engraving and re-sizing with some addition charge.
    But rings set with stones are sometimes not resizable because resizing might cause the stones to pop out. Such settings include channel and invisible settings. But, if your order is 20 pieces per design, we can make it especially for you of your required sizes

  • Do you make custom made jewelry?
    Yes, we will make your dreams comes into reality. We can accept to produce any of your own design at reasonable price but minimum quantity would be from 20 to 100 pieces depends on your design.

  • When will you ship my order?
    Mostly, all online order will be shipped immediately on receipt of your order along with your payment.
    But your special custom made or wholesale email order, delivery time will be informed at the time confirmation.

  • Do you do custom work?
    Yes, but minimum order must be between 50 to 100 pieces depending on design and weight.

  • Do you create jewelry with Natural gemstones?
    YES. We love almost all stones. In fact, we can use only for special order. And we can use all type of precious and semi-precious gemstone at most reasonable cost as we live in Bangkok and as you know Bangkok is also known as gems center of the world for all kinds of earth mined natural gemstones.

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Contact Queries:

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Drop Shipping Queries:

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Affiliated program Queries:
  • "I want your job!" can you get some advise how to sell your jewelry to make some extra income in my free time or full time?
    Yes, you can do it and we will guide you. If you have really interested to start your own business without much risk and investment, this is the only business which you can start anywhere in the world.

  • Can I do it as my Part time business while I work?
    As you are working anywhere, most probably, you might have lot of friends and contacts. You can make use of your contacts in to profit by offering our products to your contact and friends circle at unbelievable price because in retail shop similar our jewelry are being sold 5 to 10 times ( 500% to 1000%) higher than our wholesale price. You can offer our products to your social net work friends as well to generate extra income without much extra effort.

  • What is direct sale?
    Direct selling is the marketing and selling products directly to consumers away from a fixed retail location. Direct sale is a method of getting a product or service to a consumer. Direct selling includes sales made through the party plan, one-on-one demonstrations, and other personal contact arrangements as well as internet sales. Party plan is one type of direct selling and is the most lucrative and fun way to sell. Selling to individuals is a great way to supplement Home Party sales.

  • What is "party plan"?
    Party plan is one type of direct selling. (Another type is one-on-one sales.) Party plan is one of the simplest types of business because the host invites friends into her home or workplace to show their products while the guest enjoys the party.

  • What is a Home Party sale?
    Home Party is unique in the direct sales industry. There is no formal presentation and no pressure. You just invite the guest for any of your function in your home and present our jewely to your Guests and you may generate some sale if you choose appropriate design and proper presentation. It's just that simple!
    Most of us have home party once in a while for different reason and occasion. You can make use of this opportunity to introduce yourself as jewelry seller by offering our product to your guest and they may pass it other, so, by word of mouth, you will get expand your business in a simple and easiest way. It's just that simple! That you even can't imagine it. We have already made lot of single item buyer for personal use to become fulltime business person. Why don't you try such as birthday party, wedding party, graduation party, inauguration party, promotion party, child birth party,
    The party sale is a method of marketing products by hosting what is presented as a social event at which products will be offered for sale. It is a form of direct selling. The primary system for generating sales leads for home party plan sales is the home party itself: the salesperson uses the home party business model as a source for future.

  • What is mean by Home Party sales and How do I sell your Designs Sterling Silver Jewelry in the Party?
    Most of us have home party once in a while for different reason and occasion. You can make use of this opportunity to introduce yourself as jewelry seller by offering our product to your guest and they may pass it other, so, by word of mouth, you will get expand your business in a simple and easiest way. It's just that simple! That you even can't imagine it. We have already made lot of single item buyer for personal use to become fulltime business person. Why don't you try such as birthday party, wedding party, graduation party, inauguration party, promotion party, child birth party,
    You can invite your friends, relatives, relative's friends, acquaintance, your neighbors, your co-workers, class mates, friend's friends, member club members, your association members, Alumni members and so on……
    The party sale is a method of marketing products by hosting what is presented as a social event at which products will be offered for sale. It is a form of direct selling. The primary system for generating sales leads for home party plan sales is the home party itself: the salesperson uses the home party business model as a source for future.

  • Could you tell me some of the parties where I can sell your jewlery?
    Yes, we are p